support
Support for match-day reliability.
Recording is the critical path. Most support questions should start with device readiness, storage, battery, camera access, and whether the clip exists locally before looking at cloud or AI.
What to include in a support request
Include match ID, activation code if AI/cloud was used, device model, Android version, app version, whether you used one or two phones, whether BT trigger or on-screen controls were used, and whether the affected clip is local, protected, uploaded, or missing.
If recording fails or clips are missing
Check camera permission, storage availability, battery level, device temperature, and whether you were in TRY mode or LIVE mode. The app intentionally deletes older unprotected clips first if local storage is constrained. Protected clips require manual deletion.
If two-angle review is delayed
High-resolution video is not aggressively copied between umpire phones after every delivery. Each phone keeps its own full-quality clip first. The other angle is fetched for review, AI, or export when needed so match recording is not slowed by unnecessary sync.
If AI/cloud does not work
AI/cloud requires an active match add-on, internet, and selected clips or calibration videos. Cloud backup is manual and should be done on Wi-Fi where possible. AI analysis can use mobile data, but large video uploads may be slow or expensive on cellular plans.
Privacy or deletion requests
Email support@tejai.tech with the match ID, activation code, or other identifier needed to find cloud records. Do not send unnecessary sensitive information. Local clips on your own device should be deleted from the app or device storage.